Optimizing the supply chain: who is ready for delivery in one day?

Modern logistics operators have evolved their services and incorporated technology to keep up with consumer demand. Likewise, virtual sellers are turning to logistics operators with technology enabled to compete with major retailers.

What is a logistics operator with technology enabled?r

A logistics operator with enabled technology is a company with technological DNA that has developed simplified order fulfilment solutions for e-commerce companies. In addition to fulfilment services, such as warehousing, picking, packing and shipping, they provide software that integrates data from various sources to give complete visibility to the life cycle of an order.

The logistics operator's software feeds its warehouse network and sends critical information back to the e-commerce seller. This overlap of technology and logistics provides a complete supply chain fulfilment solution.

What is a logistics operator's order fulfilment software?

Order fulfilment software is a cloud-based platform that helps automate the management, sorting, packaging, shipping and tracking of inventory through online retailers' sales and order channels. These integrate with other e-commerce applications, such as marketplace stores to optimize the flow of information.

This tool can also be connected to warehouses and fulfilment processes of the logistics operator for real-time visibility of order tracking information, stock levels and more.

Why should you use a logistics operator with technology enabled?

Find out the main benefits obtained by e-commerce companies when they outsource fulfilment to a first technology logistics operator.

This tool can also be connected to warehouses and fulfilment processes of the logistics operator for real-time visibility of order tracking information, stock levels and more.

1. Save time and automate processes

Instead of sending orders manually to your logistics operator before the shipping deadline every day, the fulfilment software eliminates any manual intervention on your part. As a logistics operator's technology integrates with your online store, warehouse staff are alerted as soon as an order is placed.

Then each step is documented and updated in real time, so you can see the status of all orders, from picking, packing and shipping. You can also search for orders that meet specific criteria to find exactly what you want.

The fulfilment software is also linked and integrated with the other stages of the general fulfilment process. This automation translates into downstream efficiencies, from reordering inventory when product levels are running low, to dealing with returns. In addition to saving time for you and your company, it also delivers deliveries to customers faster.

The logistics operator's software feeds its warehouse network and sends critical information back to the e-commerce seller. This overlap of technology and logistics provides a complete supply chain fulfilment solution.

2. Reduce fulfilment costs and gain intelligence

When it comes to fulfilment, one of the biggest opportunities to save money is in shipping costs. In addition to the discounted delivery rates that the logistics operator negotiates with carriers, you can also reduce delivery costs by reducing package travel at a distance.

To do this, you can divide inventory between distribution centres to ship orders from the warehouses closest to your customers. The fulfilment software uses previous data to provide information on how and where you should strategically distribute your inventory.

You can also eliminate guesswork and generate more effective supply chain optimizations with advanced analytics. Use built-in metrics such as peak service hours, revenue from orders shipped per day, sales by channel, sales and order quantity by zone, and more.

This continuous collection and reporting of data becomes more powerful over time, as you create more order history.

3. Reduce errors and increase transparency

When your company needs to send orders manually to your logistics operator, you run the risk of typing errors or entering incorrect information. These errors - which can lead to faster returns, exchanges, replacements and shipments - are expensive, time-consuming and can ultimately overwhelm your customers.

A technology-enabled logistics operator automates this process by making the systems integrate, eliminating any duplication of work and the possibility of human error.

In addition, connected technologies provide an extra level of transparency in the performance of the logistics operator. As the fulfilment stages of collection, packaging and delivery are directly linked to the software, it is possible to view the level of precision of the logistics operator when dealing with their orders.

4. Improve customer fulfilment and meet expectations

By incorporating technology in the fulfilment process in e-commerce, you get a complete view of the order - from the moment it is placed online to the moment it is delivered to the customer's door.

When customers ask questions, you can confidently answer them from anywhere using the most up-to-date information. This helps to ensure greater accuracy, transparency and consistency in the service.

A logistics operator with this technology also helps to provide high quality services, which are expected by customers today. Without technology, delivery on the same day or in two days is practically impossible, especially when it comes to scale. To provide the quick response your customers want, you need to optimize where you store and ship inventory.

Your logistics operator can help you distribute inventory to the warehouses closest to where your customers reside. So, whenever an order is placed, the software algorithms automatically select the warehouse and the carrier that can send the order to your customer in the most efficient and economical way.

Technology allows for logistics. To follow up, you must adopt and leverage an integrated solution. A technology-enabled logistics operator can save time, money and headaches by improving customer service. This type of solution brings together your orders, inventory, fulfilment centers, sales channels and customers in one place.